At New Afton, we consider community feedback essential to our public reporting, engagement, and operations. To further streamline this process, we have added a survey to our established and comprehensive feedback system that includes our Feedback Hotline and email. These platforms enable community members to share their opinions, comments, concerns, questions, and observations about the mine, helping us enhance our reporting.
We are dedicated to improving the effectiveness of our engagement activities. Based on insights from our Feedback Group made up of community members, we discovered that the term “feedback” felt vague and overwhelming to some. To address this, we have introduced a simple 3-question survey to guide you in providing input.
Our procedure for handling feedback from Community of Interest (COI) groups ensures that all feedback received through the Feedback Hotline, email, and survey is promptly reviewed and addressed by the appropriate personnel. If issues are not resolved quickly, they can be escalated. COI groups are kept informed throughout the process, and we follow up to evaluate the system’s effectiveness.
Your insights are incredibly valuable to us! Click here to complete our quick 3-question survey. You can also reach the Feedback Hotline 24/7 at 250-377-2100 or via email at info.newafton@newgold.com.
